A good moving company will provide its customers with a list of contacts they can reach for support on moving day. Good customer support can help reduce the stress that comes with a move. They can file a complaint with the Federal Motor Carrier Safety Administration, which can result in a federal investigation against the moving company. Luckily, customers aren’t powerless to fight back if they encounter moving fraud. Some unscrupulous moving companies will also deliberately inflate the weight of the load to make more money off their customers. There are moving companies out there that will deliberately give a customer a low quote to win their business, then hold their possessions hostage unless they pay significantly more money. Fraud is unfortunately a possibility when hiring a moving service. While reading customer reviews will help customers minimize the odds of having a bad moving experience, it doesn’t eliminate them. Since many moving companies in California have a national presence and therefore many locations throughout the country, customers will want to look at company reviews for the specific location they’re considering hiring. One of the best ways to vet a moving company is to look at online reviews written by customers who have used the service before. Moving is already high on the list of stressful life events, so finding a moving company that won’t add stress is crucial. Customers can check reviews to see if any complaints have been filed. If a full-service company asks for more than 25 percent of the total cost of the service as a deposit, a customer will want to make sure the company is reputable to avoid being the victim of a scam. Some moving companies don’t require customers to make any security deposit at all, while others require their customers to pay as much as 50 percent of the quoted price of the service. Moving companies use this money to protect themselves from financial loss should a customer cancel at the last minute. DepositĪs with cancellation policies, moving companies also vary in how much money they ask their clients to put down to reserve their moving date. Given these differences, customers will want to ask about the company’s cancellation policy before hiring it to do the job. While some moving companies require their customers to cancel at least 7 days in advance to avoid incurring charges, others allow their customers to cancel at no charge right up to the point where service begins. Cancellation PolicyĬancellation policies for moving companies in California can vary significantly, so it’s crucial for customers to choose a moving company that meets their needs, especially if there’s a chance they may need to delay their move late in the process. Some companies will even offer additional insurance protection for specialty items in addition to the basic carrier liability coverage they are required to have. Though adding specialty items to one’s list of items to move will add to the move’s overall cost, it’s worth it for customers who want to be sure items that are hard or impossible to replace will arrive at their new home unscathed. These movers will know how to wrap, crate, and transport these priceless items to prevent damaging them. Those who own pianos, artwork, or oversize items that are difficult to move can look for a moving company that offers specialty item moving. Customers can save hundreds of dollars by hiring a mover that specializes in moving vehicles directly instead of going through the moving company. Most moving companies contract out this service to a company that specializes in vehicle moving and charge their customers an additional fee to do so. While sticking with the same company to handle the house move plus the vehicle move may be convenient, it’s not the most economical option. Many of the larger national moving companies in the country, including those in California, include auto transportation as part of their services. Luckily, there are auto transportation services for these situations. Auto TransportationĪ long-distance move can be especially complicated when a family owns more cars than they can drive from point A to point B. By hiring a company that offers detailed quotes up front, customers can avoid surprise additional fees come moving day. Most moving companies will either send a representative out to the customer’s property to assess their belongings or they’ll ask customers to provide information on their move, such as how many large and irregularly shaped items they have, how many boxes they’ll need to move, and whether they have any valuable items such as a grandfather clock, antiques, or expensive artwork.Īfter assessing the customer’s belongings, a reputable moving company will be able to come up with a quote that is very close to the actual price of the move. When shopping for a moving company in California, customers will want to look for those that offer a detailed quote for their services.
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